Privacy Policy
KingswaySoft (which means here KingswaySoft Inc.) respects your privacy. We do not sell, rent or loan any identifiable information regarding our customers to any third party. Any information you give us is held with the utmost care and security.
This privacy policy sets out our privacy practices. Please take time to review this privacy policy as it tells you how your personal information will be treated by us.
Use of Information
KingswaySoft will not collect any personal information about individuals except when specifically and knowingly provided by such individuals. Examples of such information are: name, company, postal address, email address, phone number and product commentary.
We will use the personal information provided to us in order to:
- process orders submitted by you;
- customize the service we provide to you;
- administrate or otherwise carry out our obligations in relation to any agreement you have with us;
- verify your identity (for example if you participate in any promotions administered by us);
- anticipate and resolve any problems with any goods or services supplied to you;
- carry out market research and surveys and track sales data;
- send you our newsletter, where this is requested by you;
- send you license renewal reminder;
- send you follow-up communications relating to software downloaded from our site; and
- send you information about our other products and services.
We may collect any personal information provided by you to us through this website or via one of our telephone operators, or we may collect this information through your email or other communications with us. Certain information is collected automatically, as described later in the privacy policy.
We may also ask you for other optional information such as what sort of equipment/device/software you use and what other subjects interest you. If you choose to give us this information, we will use it to help us to provide you with the best possible service that is personalized to your needs and preferences.
Although we do not make it compulsory to give us every item of information we ask for, the more information you volunteer (and the more accurate it is), the better we can tailor our services for you.
We also collect information from you if you choose to take part in any of our on-site surveys or promotions. We will use this information to administer the promotion and help us to plan other promotions.
Certain KingswaySoft services, such as payment processing, are offered in conjunction with our business partners. In such cases, we may need to share your personal information with them in order to provide these services. Please note that certain services may be unavailable if you do not want to disclose the personal information you are asked for.
Log Files/IP Addresses
When you visit our site, we automatically log your IP address which is recognized by our web server. We use IP addresses to help us administer the site and to collect broad demographic information for aggregate use.
Non Personal Information
We may automatically collect non-personal information about you, such as the type of internet browsers you use, the site from which you linked to our site, and may also track your movement within the site. You cannot be identified from this information and it is only used to assist us in providing an effective service on our site.
KingswaySoft may share non-personal aggregate or summary information regarding its customers with partners or other third parties, such as information relating to the number of users linking to our site from their sites but KingswaySoft does not sell or share any information at the individual level.
Cookies
KingswaySoft makes use of a technology called "cookies" which stores small pieces of information on your computer. Sites often use cookies to identify repeat visitors and offer them personalized service. Our sites uses cookies to keep track of your preferences and to make sure you don't see the same survey questions repeatedly. Also, third party vendors, including Google, use cookies to serve ads based on a visitor's prior visits to our website.
Cookies, by themselves, cannot be used to find out the identity of any user. KingswaySoft will only store information that adds to your browsing experience. This information is not personally identifiable.
If for some reason you would rather not take advantage of the benefits made possible with cookies, most Web browsers allow you to reject cookies or to choose which cookies to accept. For instance, you may opt out of Google's use of cookies by visiting the Google advertising opt-out page. Check your browser's documentation and help files, or contact your browser vendor, for more information about its cookie features.
Disclosures/Transfer of Data
We may disclose your personal information to a third party either as part of a reorganization or a sale of the assets of KingswaySoft, or having ensured that steps have been taken to ensure that your privacy rights continue to be protected.
We do not sell, rent or lease user lists to third parties. We may use select third parties to help us process data which helps us deliver our products and services to you.
We may access and/or disclose your personal information if required or permitted to do so by law. We may also access and/or disclose your personal information under the following circumstances:
(a) to comply with a legal requirement including but not limited to one imposed by a warrant, subpoena, court order or like instrument served on KingswaySoft;(b) where KingswaySoft has reasonable grounds to believe that such access or disclosure is necessary to prevent or investigate any breach of an agreement or contravention of a law; or
(c) in urgent circumstances to protect the life, health or security of any person.
Information About Products and Services
It is very important to us that we provide you with the highest level of service. In order to help us do this, from time to time KingswaySoft may send you, with your consent, details of our products and services which we think may be of interest to you. If at any time you do not wish to continue to receive these details, you can unsubscribe from our newsletter by using the 'unsubscribe' option located in each of our newsletter communications.
Keeping Our Records Accurate
We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied us with, please contact us as set out below.
User Discussion Forums
KingswaySoft may make chat rooms, forums, message boards and/or other news groups available to its users. Any information that is disclosed in these areas becomes public information and you should always be careful when deciding to disclose your personal information.
Payment Processing
We use Stripe as our primary payment processor. Please visit stripe.com to learn about their privacy policy. We do not have access to any of your credit card information when the order is submitted through Stripe.
PayPal may also be used for payment processing. Please visit paypal.com to learn about their privacy policy. We do not have access to any of your credit card or banking information when the order is submitted through PayPal. Your name, mailing address and email address are collected by PayPal and are used by us only for delivering the software license key and facilitating communications between you and us.
Third Party Sites
We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our site and recommend that you check the policy of each site you visit.
In addition, if you linked to our site from a third party site, we cannot be responsible for the privacy policies and practices of the owners or operators of that third party site and recommend that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.
Your Consent
By using our website or giving us your details at an exhibition, you consent to the collection and use of this information by KingswaySoft. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we would disclose it.
Your Rights
You have rights as an individual which you can exercise in relation to the information we hold about you:
- Confirmation of personal data that is being processed
- Access to your personal data
- Other supplementary information as referred to (the information provided in our privacy policy)
Upon the written request we will securely delete your data as soon as reasonably practicable. However, if we are required by law to retain the data or it is stored in a manner that it cannot readily be returned or destroyed without affecting other data, then we will continue to protect such data in accordance with this policy and limit any use to the purposes of such retention.
Complaints and Queries
KingswaySoft tries to meet the highest standards when collecting and using personal information. We take complaints very seriously. If you feel our collection or use of information is unfair, misleading or inappropriate, we encourage you to bring this to our attention. We also welcome any suggestions for improving our procedures.
If you have any questions regarding this policy, or wish to make a complaint about the way we’ve handled your personal information, contact us.
Reporting Security Issues
If you become aware of a security vulnerability in any of KingswaySoft’s products, services or websites, contact us.
We encourage the responsible disclosure of security issues, and will act quickly on any vulnerabilities reported.
Contacting us
If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your personal information, you can do so by using our contact page where you can send us a message through the form. You can also click the email link on the page to send us an email. You are entitled to ask for a copy of the information we store about you.