Unique Features

• A simplified and secure connection manager makes it easy to communicate with Freshdesk.
• Supports Freshdesk's Tickets, Conversations, Contacts, Agents, Skills, Roles, Groups, Companies, Discussions, Solutions, Surveys, Satisfaction Ratings, Time Entries, Email, Products, Business Hours, and, Settings.
  
• Freshdesk Destination Component supports massive data manipulation of the following objects:
  • Agents - Update or Delete an Agent.
    
  • Companies - Create, Update, or, Delete a Company.
    
  • Contacts - Create, Update, or Delete a Contact, or Make Agent.
    
  • Conversations - Create a Note, Create a Reply, or, Update or Delete a Conversation.
    
  • Discussion Comments - Create, Update, or, Delete a Comment.
    
  • Discussion Forums - Create, Update, Delete, Monitor, or, Unmonitor a Forum.
    
  • Discussion Topics - Create, Update, Delete, Monitor, or, Unmonitor a Topic.
    
  • Forum Categories - Create, Update, or, Delete a Forum Category.
    
  • Groups - Create, Update, or, Delete a Group.
    
  • Satisfaction Ratings - Create a Satisfaction Rating.
    
  • SLA Policies - Update an SLA Policy.
  • Solution Articles - Create, Update, or, Delete a Solution Article.
  • Solution Categories - Create, Update, or, Delete a Solution Category.
  • Solution Folders - Create, Update, or, Delete a Solution Folder.
  • Tickets - Create, Update, Delete, or, Restore a Ticket, or, Create an Outbound Email.